{
  "is": "issue",
  "title": "Data centre cooling issues in PHX1",
  "createdAt": "2026-08-13 12:56:00 +0000 UTC",
  "permalink": "https://status.civo.com/issues/2026-08-13-phx1-datacentre-cooling-issues/",
  "severity": "notice",
  "resolved": "true",
  "informational": "<no value>",
  "resolvedAt": "2026-08-14 06:10:00",
  "affected": ["Compute/PHX1", "Storage/PHX1", "Network/PHX1"],
  "filename": "2026-08-13-phx1-datacentre-cooling-issues.md",
  "body": "\u003cp\u003e2026-08-14 06:10 UTC\u003c/p\u003e\n\u003cp\u003eOur data centre partner has confirmed that temperatures and cooling infrastructure at the Phoenix facility have returned to baseline. All services in the PHX1 region have remained stable throughout our monitoring period. This incident is now resolved. Thank you for your patience.\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e2026-08-13 17:54 UTC\u003c/p\u003e\n\u003cp\u003eAll services in the Phoenix (PHX1) region are now operating normally. Our data centre partner\u0026rsquo;s remediation work is progressing well and space temperatures continue to improve. We are keeping this incident open in a monitoring state and watching the region closely until our partner confirms that temperatures and cooling infrastructure have returned to baseline. A final update will be posted here once we receive that confirmation.\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e2026-08-13 17:08 UTC\u003c/p\u003e\n\u003cp\u003eOur data centre partner has confirmed the cooling issues were caused by multiple utility power disturbances resulting from overnight storms in the Phoenix area. One of the facility\u0026rsquo;s chillers has been restored to operation and space temperatures have reduced significantly, with further improvement expected. Work continues on restoring the remaining cooling capacity, including additional temporary cooling and backup power equipment being brought on site over the coming hours.\u003c/p\u003e\n\u003cp\u003eAPI service to the PHX1 region has recovered. However, until cooling is fully restored we cannot rule out further periods of instability, and customers may still experience intermittent issues with API calls or workloads in this region. We are keeping this incident open and monitoring closely, and will post further updates as the remediation work progresses.\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e2026-08-13 16:17 UTC\u003c/p\u003e\n\u003cp\u003eOur data centre partner has vendors on site working rapidly to restore adequate cooling at the Phoenix facility, and their technicians have activated mitigation measures to reduce rising temperatures in the affected space. There is still no ETA for full resolution. We continue to monitor the situation closely and will post further updates as more information becomes available.\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e2026-08-13 14:38 UTC\u003c/p\u003e\n\u003cp\u003eThe cooling issues at the Phoenix facility remain under investigation by the data centre team. There is still no ETA for resolution at this time. We continue to monitor the situation closely and will post further updates as more information becomes available.\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e2026-08-13 13:36 UTC\u003c/p\u003e\n\u003cp\u003eOur data centre partner is working with their vendors to resolve the cooling issues at the Phoenix facility, but is unable to provide an ETA at this time. We continue to monitor the situation closely and will post further updates as more information becomes available.\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e2026-08-13 12:56 UTC\u003c/p\u003e\n\u003cp\u003eOur data centre partner in the Phoenix (PHX1) region has reported cooling issues at their facility. API calls to the PHX1 region may be affected and tenant workloads in this region are at risk while the issue persists. Our data centre partner\u0026rsquo;s own status page for this incident is available at \u003ca href=\"https://status.phoenixnap.com/incidents/dnjp5pfv2mmh\"\u003ehttps://status.phoenixnap.com/incidents/dnjp5pfv2mmh\u003c/a\u003e. We are monitoring the situation closely and will provide further updates as more information becomes available.\u003c/p\u003e\n"
}